Terms and Conditions

1.Acceptance of Terms

Browsing the Site, submitting an intake form, placing an order (directly or via a third-party marketplace such as Fiverr or Upwork), or making payment constitutes acceptance of these Terms in full.

2.Definitions

• “Deliverables” - the final resume, cover letter, LinkedIn content, or other documents produced for the Client.
• “Package” / “Order” - the specific CareerPro service tier purchased - Starter, Professional, JA Lite, JA Pro, JA Ultra, or Coaching Bundle - each designed to serve Entry, Mid, Senior, and C-Suite/Executive clients as described on the Site.
• “Writer” - CareerPro personnel or an engaged subcontractor assigned to a Client's project.
• “Guarantee Program” - the Interview & Application Guarantee included with the JA Lite, JA Pro, and JA Ultra packages, as described in Section 10.

3.Description of Services

CareerPro offers the following Services, tiered for Entry-level, Mid-level, Senior, and C-Suite/Executive clients:

• Resume Writing - custom-written, ATS (Applicant Tracking System)-optimized resumes.
• Cover Letter Writing - tailored cover letters to accompany job applications.
• LinkedIn Profile & Content Writing - optimized LinkedIn headlines, summaries, experience sections, and/or ongoing content.
• Job Application Submission - done-for-you submission of applications to job postings matching the Client's stated criteria (see Section 9).
• Career Coaching - live, one-on-one coaching sessions covering job-search strategy, personal branding, interview preparation, salary negotiation, and related topics, which may incorporate AI-personalized preparation materials (see Section 9).

Exact scope, page count, revisions, and turnaround per tier are as described on the Site or marketplace listing at the time of order. Our process is led by experienced human writers and coaches and may incorporate AI-assisted tools for research, formatting, keyword optimization, and personalized coaching materials; all content is reviewed and finalized by a human writer or coach before delivery.

4.Ordering Requirements & Client Eligibility

Services are intended for individuals aged 18 or older seeking legitimate employment opportunities. By ordering, you confirm you meet this requirement and that all information you provide is true, accurate, and complete. We rely on the information you give us and are not responsible for inaccuracies in Deliverables resulting from incomplete or false information you supplied. We reserve the right to decline or discontinue service to any User who provides information we reasonably believe to be false.

5.Order Process & Onboarding

Orders may be placed via the Site's order form or through a third-party marketplace listing. After order confirmation, you will typically receive an intake questionnaire and/or a discovery consultation to gather the details needed for your project. Work begins once we receive your completed intake information and, where applicable, payment.

6.Pricing & Payment Terms

• Prices - listed on the Site or marketplace listing in USD at the time of order and may change for future orders without affecting orders already placed.
• Payment Timing - full payment (or a deposit of 50%, if offered) is required before work begins, unless otherwise agreed in writing.
• Accepted Methods - PayPal, Stripe, bank transfer, card payments or the applicable marketplace's payment system.
• Fees - exclusive of applicable taxes, bank charges, or currency conversion fees unless stated otherwise.

7.Turnaround Time & Delivery

Standard turnaround for resume, cover letter, and LinkedIn deliverables is 2 business days from receipt of complete intake information, depending on current workload; expedited options may be available for an additional fee. Job Application Submission campaigns run on their own package-specific duration - 4 weeks for JA Lite, 8 weeks for JA Pro and JA Ultra - as described in Section 9, rather than this turnaround window. Delays caused by your delayed responses or incomplete information are not counted against our delivery commitment. Deliverables are provided in .docx and .pdf, or as agreed via email or client portal.

8.Revisions Policy

Each package includes 2 complimentary revisions within 2 days of each draft's delivery, covering refinements to wording, formatting, or content based on the information originally provided. Requests to add substantial new experience or scope beyond the original package may be treated as a new order or incur an additional fee. Revision requests submitted after the stated window, or beyond the included number, may incur an additional charge of $20 per revision. These routine revisions process is separate from the resume reworking available under an active Guarantee Program (Section 10).

9.Job Application Submission & Coaching Services

This Section covers the JA Lite, JA Pro, JA Ultra, and Coaching Bundle packages, and applies unless your specific package states otherwise.

Job Application Submission (JA Lite, JA Pro & JA Ultra)

• Application Volume & Cadence: We submit applications at a rate of 25 per week until your package's total is reached: 100 applications over a standard 4-week campaign for JA Lite, or 200 applications over a standard 8-week campaign for JA Pro and JA Ultra.
• Sourcing of Roles: For JA Lite and JA Pro, you supply the roles you would like us to apply to, and we prepare and submit a tailored resume and cover letter for each one. For JA Ultra, our team curates up to 15 matching roles for your approval each week based on your stated title, industry, location, and salary criteria, and you may add up to 10 of your own preferred roles via the Job Finder Tool; your weekly submissions blend both sources.
• Client-Suggested Roles: For JA Lite and JA Pro, you may forward postings you'd like included; we will incorporate reasonable requests at no extra charge, subject to fit with your profile and the eligibility conditions in Section 10.
• Progress Updates & Dashboard: You can track every application's status in real time through the JA Dashboard, including the resume, cover letter, job description, and sign-in credentials used for each submission.
• Check-Ins: A recurring check-in point will be scheduled to review upcoming opportunities, gather your feedback, and confirm direction before further applications go out.
• Pausing & Extensions: You may pause the service for up to 2 weeks for personal circumstances without losing remaining service time. Longer pauses may require a paid extension of $50 for more than 45 days.
• Account Access: Where submitting applications requires access to your accounts (e.g., LinkedIn, a job board, or a dedicated email inbox), you grant us temporary, limited authorization solely for that purpose. We do not use such access for unrelated purposes and do not retain credentials longer than necessary; we recommend updating your password once the engagement ends.
• Platform Risk: Applications are submitted manually rather than through automated tools, to reduce the risk of platform restrictions. We are not liable for actions a third-party platform takes against your account for reasons outside our control.
• Unused Application Credits: If your full application quota has not been used by the end of your package's standard duration (4 weeks for JA Lite; 8 weeks for JA Pro/JA Ultra), you have an additional 2 weeks to supply enough qualifying roles for us to use the remaining credits. Credits not used by the end of that grace period do not roll over, except as otherwise agreed in writing.

As with all Services, submission of applications does not guarantee interviews or offers (see Section 11).

Career Coaching Sessions (Coaching Bundle)

• Format: The Coaching Bundle is one live, 120-minute 1:1 session, split across up to three topics you choose in advance from CareerPro's coaching menu, with time allocated based on where you need the most support.
• AI-Personalized Materials: Certain topics incorporate AI-assisted preparation and a personalized take-home playbook. As with all Services, these materials are prepared under the guidance of, and reviewed by, a human coach before use.
• Scheduling & Rescheduling: You may reschedule with at least 48 hours’ notice at no charge; later changes or no-shows may forfeit the session or incur a rebooking fee of $50.
• No Interview Guarantee: The Coaching Bundle does not include the Guarantee Program described in Section 10, whether purchased alone or alongside another package.

10.Interview & Application Guarantee Program (JA Lite, JA Pro & JA Ultra)

The Guarantee Program described in this Section is included with the JA Lite, JA Pro, and JA Ultra packages only. It does not apply to the Starter, Professional, or Coaching Bundle packages, which do not carry an interview guarantee.

Subject to the eligibility conditions below, each qualifying package commits to the following:

Mid-Campaign Checkpoint: If you have not had an employer-initiated interview by the checkpoint week shown above, we will proactively provide a fresh Career Discovery Document (CDD), a 20-minute strategy call, and a full revamp of your resume and cover letter at no extra cost, then continue submitting applications until your full quota has been used.

3-Month Guarantee Window: We ask that you monitor your responses for a full 3 months from the campaign start date confirmed in your order/onboarding email. If you have not secured your guaranteed number of interviews within that window, we will submit the additional applications shown above, at no extra cost, continuing at the same 25-per-week pace.

“Interview,” for purposes of this guarantee, means any employer-initiated engagement - a phone screening, video call, in-person interview, assessment tests or structured recruiter conversation.

The commitments above are subject to all of the following conditions:

• Role Alignment: Applications must be for roles consistent with your actual experience level, industry, and seniority; roles requiring skills or years of experience you do not hold are excluded.
• Credential Match: Roles requiring a specific license, security clearances or certification you do not hold are excluded.
• Reasonable Location: Applications should target your current metro area or fully remote roles; onsite or hybrid roles requiring relocation are excluded unless agreed in advance.
• Timely Submission: Applications must be submitted within 2–3 days of the posting going live.
• ATS Keyword Optimization: You consent to CareerPro incorporating role-relevant keywords into your documents.
• Format Integrity: You agree not to materially alter the structure, headers, section order, or layout of the documents we provide; substantial changes may void the guarantee for affected applications.

11.No Guarantee of Employment Outcomes

CareerPro provides professional writing, formatting, coaching, and career-positioning expertise. Outside of the specific, conditional guarantee described in Section 10 (included with the JA Lite, JA Pro, and JA Ultra packages), we do not guarantee any number of interviews, job offers, ATS pass-through rate, or employment outcome - these depend on factors outside our control, including market conditions, employer preferences, your qualifications, interview performance, and third-party hiring decisions. Even where the Guarantee Program applies, it guarantees interview activity as defined in Section 10, not job offers or hiring decisions. Refunds are not issued solely because a Client did not secure an interview or offer (see Section 24).

12.Ownership of Client Deliverables

Upon full payment, you receive full ownership and unlimited personal-use rights to the final Deliverables created specifically for you. Draft versions, unused alternative content, formatting templates, and general methodologies remain CareerPro's intellectual property and may be reused or adapted for other clients. Proprietary tools made available during your engagement - including the Resume Analysis 360° Guide methodology, the Job Finder Tool, and the JA Dashboard - also remain CareerPro's property and are licensed to you for use during your engagement only. We may showcase anonymized, redacted excerpts of completed work for portfolio or marketing purposes unless you opt out in writing at the time of order. You warrant that information you provide for inclusion in your Deliverables is truthful; we may decline to include claims we reasonably believe to be fraudulent or materially misleading (see Section 17).

13.Site License & Acceptable Use

CareerPro grants you a limited, personal, non-commercial, non-transferable license to access and use the multiple Sites for your own career-related purposes. You may not copy, resell, sublicense, or otherwise commercially exploit any part of the Site's content, design, or technology without our prior written permission.

You agree not to use the Site to upload, post, or transmit content that is unlawful, threatening, defamatory, harassing, hateful, obscene, discriminatory, or infringing of any third party's rights, or that contains malicious code. You are solely responsible for content you submit through the Site. The Site is intended for users aged 18 and over; if you are a minor, please use it only with a parent or guardian's involvement. We reserve the right to suspend or terminate access for any account that violates this Section.

14.Intellectual Property Protection of the Site

All content, design elements, branding, and technology made available through the Site are the property of CareerPro (or its licensors) and are protected under applicable intellectual property laws. You agree not to copy, reproduce, modify, distribute, or create derivative works from the Site; attempt to reverse-engineer the methodology or technology behind our Services; or build a competing product that clones or closely imitates the Site. Violating this Section is a material breach of these Terms and may result in suspension of access and pursuit of available legal remedies.

15.Copyright Infringement Notices

If you believe content on the Site infringes your copyright or other intellectual property rights, contact us at careerpro.clients@gmail.com with: (a) a description of the work you believe is infringed; (b) the specific location of the allegedly infringing material on the Site; (c) your contact details; and (d) a good-faith statement that you are the rights holder or authorized to act on their behalf within 2 week time. We will review valid notices and take appropriate action, which may include removing the disputed content.

16.Confidentiality & Data Use

Personal and career information you share is treated as confidential and handled per our Privacy Policy. CareerPro staff and any subcontracted writers are bound by confidentiality obligations regarding client information. Where third-party platforms (payment processors, marketplaces, job boards) are used to deliver Services, their own privacy and security practices also apply to data passing through them.

17.Prohibited Content & Client Conduct

We will not fabricate degrees, certifications, job titles, employment dates, or achievements you did not actually hold, and may decline to include claims we cannot reasonably verify. We may refuse, pause, or terminate service - without refund for work already completed - where a request is fraudulent, discriminatory, defamatory, or unlawful, or where a Client is abusive or threatening toward our staff or writers.

Nothing in these Terms restricts your right to share honest feedback about your experience with CareerPro, including critical feedback, on any platform of your choosing. This Section addresses only statements you know to be false or that are defamatory - not genuine, good-faith reviews.

18.Content Submission, Testimonials & Feedback License

If you submit a testimonial, review, or other feedback about your experience, you grant us a non-exclusive, royalty-free license to use it - including your first name and last initial, professional title, and, once you've accepted a new role, your new employer's name - in our marketing materials, unless you ask us in writing to keep it anonymous or withhold it entirely. This license does not extend to the career content of your own Deliverables, which remain governed by Section 12.

19.Disclaimer of Warranties

The Site and Services are provided “as is” and “as available.” Except as expressly stated in Section 10 (where a Guarantee Program applies to your package) and Section 24 (Refund & Cancellation Policy), we make no warranty that the Site will be uninterrupted, error-free, or secure, or that the Services will meet your specific employment goals. Some jurisdictions do not allow exclusion of certain warranties, in which case these limitations apply only to the extent permitted by law.

20.Assumption of Risk

Transmitting information over the internet carries inherent risk, and we cannot guarantee uninterrupted or completely secure access to the Site or your data in transit. You are responsible for maintaining the security of your own devices, accounts, and credentials when interacting with the Site or our Services.

21.Limitation of Liability & Exclusive Remedy

To the maximum extent permitted by law, CareerPro's total liability for any claim arising from the Site or Services is limited to the amount you paid for the specific order giving rise to the claim. Your exclusive remedy for a service issue is, at our discretion, either a rework of the affected Deliverable (per Section 8, or Section 10 where applicable) or a refund calculated under Section 24. We are not liable for indirect, incidental, consequential, or special damages, including loss of income or employment opportunity. Nothing in this Section limits liability that cannot be excluded under applicable law.

22.Indemnification

You agree to indemnify and hold harmless CareerPro, its writers, and affiliates from claims, damages, or expenses arising from inaccurate or fraudulent information you provided, your misuse of the Deliverables, or your violation of these Terms and Conditions.

23.Client Representations & Warranties

By using the Site or Services, you represent and warrant that: (a) you are at least 18 years old and have the legal capacity to enter into these Terms; (b) all information you provide is true, accurate, and complete; (c) you will not use the Site or Services for any unlawful purpose; (d) you own or have the right to share any content you provide for use in your Deliverables; (e) that content does not infringe any third party's rights and is not defamatory or unlawful; and (f) you accept the indemnification obligations in Section 22 in connection with any breach of these representations.

24.Refund & Cancellation Policy

• a. Before Work Begins: Full refund, minus any non-refundable third-party transaction fees already incurred, if cancelled before the intake form is submitted or before a Writer has begun drafting.
• b. Work in Progress (Before First Draft): If cancelled after drafting has started but before the first draft is delivered, a partial refund of 50% of the package price is issued.
• c. After First Draft Delivered: The order is considered substantially fulfilled; refunds are not available at this stage, though you remain entitled to the complimentary revisions in Section 8.
• d. After Final Delivery: No refund is issued once the final, revised Deliverable has been delivered, the revision window has closed, or you have downloaded or used the Deliverable.
• e. Non-Responsive Clients: If you do not respond to requests for information or feedback for 3 days, the order is considered complete based on information available, and no refund is issued. A reactivation fee may apply to resume a stalled order afterward.
• f. Outcome-Based Requests: Per Section 11, refund requests based solely on job-search outcomes rather than the quality or delivery of the Service will not be approved outside the process described in Section 10.
• g. Job Application Submission Cancellations: If this service is cancelled mid-cycle, a prorated refund may be issued at our discretion for unused, unsubmitted application credits within the current billing period.
• h. Duplicate Payments / Billing Errors: Verified duplicate charges or technical billing errors are refunded in full within 5 business days of verification.
• i. Refund Method: Approved refunds are issued to the original payment method, minus any non-refundable third-party processing fees, within 5 business days of approval.
• j. Starter Package Free Preview: The free Resume Preview provided in Step 1 of the Starter package is delivered before any payment and is not itself refundable, since no payment has been made for it. The refund tiers above (a–d) apply to the paid Step 2 deliverables (ATS optimization, cover letter, LinkedIn content, and guides), measured from the point the $50 investment is made.
• k. Coaching Bundle Cancellations: You may cancel or reschedule your coaching session in line with the scheduling terms in Section 9. Once the live session has been delivered, it is non-refundable.

25.EU/UK Consumers: Right of Withdrawal (Cooling-Off Period)

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may ordinarily have a statutory right to withdraw from a distance contract for services within 14 days, without giving a reason, under the EU Consumer Rights Directive (2011/83/EU) or the UK Consumer Contracts Regulations 2013.

Because our Services involve bespoke, personalized documents typically requested urgently for time-sensitive applications, by placing an order and asking us to begin work before the 14-day period ends, you expressly request immediate performance and acknowledge that:

• Full performance - if the Service is fully performed within the 14-day period, your right of withdrawal ends once performance is complete.
• Partial performance - if you withdraw before full performance, you may be charged in proportion to the Service already provided up to that point.

Nothing in this section overrides any non-waivable consumer right available under your local law.

26.Payment Disputes & Chargebacks

Please contact us directly to resolve any billing concern before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting resolution, where the Deliverable has already been provided, may be treated as a breach of these Terms and may result in revocation of usage rights to the disputed Deliverable, referral to the relevant platform's resolution center, and/or pursuit of amounts owed through applicable legal channels.

27.Orders via Fiverr, Upwork & Other Marketplaces

Orders placed through third-party marketplaces are additionally subject to that marketplace's own terms, payment protections, and dispute resolution processes, which take precedence for payment and refund handling on that platform. These Terms otherwise govern the service relationship and delivery standards regardless of the platform used to place the order.

28.Electronic Communications & Notices

By using the Site or Services, you consent to receive communications from us electronically, and agree that any agreement, notice, or disclosure we provide electronically satisfies any legal requirement that such communication be in writing. Notices to CareerPro should be sent to careerpro.clients@gmail.com. Notices from CareerPro to you may be made via the Site or to the email address on file, and are considered received when sent, unless we're notified the message did not go through.

29.Links to & From Third-Party Sites

The Site may contain links to third-party websites (e.g., job boards, payment processors) that are not under our control; we are not responsible for their content, policies, or practices, and you access them at your own risk. If you operate a website and wish to link to ours, your link may point to, but not frame, mirror, or replicate, our content, and must not suggest an affiliation, endorsement, or partnership that doesn't exist, or misrepresent our Services.

30.International Usage

CareerPro operates from Sri Lanka and welcomes clients from around the world, including and predominantly the United States, United Kingdom, Canada, Australia, New Zealand, GCC countries, and the European Union/EEA. We make no representation that the Site or Services are appropriate for use in every location, and if you access the Site from outside Sri Lanka, you are responsible for complying with applicable local laws. Clients located in the EU/EEA and UK retain the data protection rights described in our Privacy Policy regardless of this Section.

31.Termination

Either party may terminate the engagement in writing at any time; refund treatment on termination follows Section 24. CareerPro may also terminate or refuse service at its discretion in cases of abusive conduct, fraudulent requests, or violation of these Terms.

32.Dispute Resolution & Governing Law

We'd rather resolve concerns directly than through a formal process - please contact us at careerpro.clients@gmail.com first, and we'll work in good faith to address it within 3 days.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your country of residence (e.g., within the USA, EU/EEA, UK, Australia, or Canada) apply and cannot be displaced by contract. If a dispute isn’t resolved informally, either party may first try mediation, and if that fails, pursue it through the courts of Sri Lanka, without prejudice to any non-waivable consumer rights available to you locally.

33.Amendments to These Terms

We may revise these Terms periodically. The updated version will be posted here with a new “Last Updated” date. Continued use of the Services after changes take effect constitutes acceptance.

34.Contact Us

CareerPro

Website: www.careerpro.live

Email: careerpro.clients@gmail.com

Location: US, UK, Australia and Sri Lanka