Privacy Policy

1.Personal Information

We collect personal information that you voluntarily provide to us when you engage our Services, including but not limited to:

• Identity and Contact Data: Full name, email address, phone number, mailing address, nationality and citizenship status.
• Professional and Career Data: Employment history, job titles, education background, certifications, skills, salary expectations, professional and/or personal job references, career objectives, and other information required to prepare resumes, cover letters, LinkedIn profiles, or job applications.
• Account Credentials: Where necessary for job application submission or LinkedIn optimization services, login credentials for third-party platforms (e.g., LinkedIn, job boards, Applicant Tracking Systems), provided solely with your explicit consent and used only for the agreed purpose.
• Payment Information: Billing name, address, and payment details processed through third-party payment processors (e.g., PayPal, Payoneer, Fiverr, Upwork, Stripe, etc.). CareerPro does not directly store full credit card or bank account details.
• Communications: Records of correspondence, including emails, chat messages, consultation notes, and feedback exchanged during service delivery.
• Sensitive Information (if voluntarily disclosed): In rare cases, clients may disclose information such as immigration/visa status, disability accommodations, or health-related employment gaps. We only process such information where necessary to complete your resume or application.

We collect this information directly from you via our website contact forms, order forms on Fiverr/Upwork, email, video calls, or other communication channels you use to engage our Services.

2.Non-Personal Information

In addition to personal information, we may automatically collect non-personal, aggregated, or anonymized information that does not directly identify you, including:

• Browser type and version
• Operating system and device type
• General geographic location (country/city level, derived from IP address)
• Referring website/URL
• Pages visited, time spent on pages, and click patterns
• Aggregated or statistical data used for analytics and service improvement

Non-personal information is used to understand website usage trends, improve our Site's functionality, and inform our marketing strategy. It cannot reasonably be used to identify you as an individual.

3.Review and Access (Your Data Protection Rights)

Depending on your jurisdiction, you have certain rights regarding your personal information. CareerPro honors these rights for all clients, regardless of location, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure / Expunge (“Right to be Forgotten”): Request deletion of your personal information, subject to legal or contractual retention requirements.
• Right to Restrict or Object to Processing: Request that we limit how we use your data, or object to certain processing activities, including direct marketing.
• Right to Data Portability: Request your data in a structured, commonly used, machine-readable format (applicable under GDPR and similar laws).
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
• Right to Non-Discrimination: (California/CCPA) You will not be discriminated against for exercising your privacy rights.
• Right to Lodge a Complaint: You may lodge a complaint with your local data protection authority (e.g., the UK ICO, an EU Data Protection Authority, the Office of the Australian Information Commissioner, or the Office of the Privacy Commissioner of Canada).

To exercise any of these rights, contact us at careerpro.clients@gmail.com. We will respond within the timeframe required by applicable law (typically 30 days, or as otherwise mandated).

4.Tracking

CareerPro uses cookies and similar tracking technologies to operate and improve the Site. These may include:

• Essential Cookies: Required for basic Site functionality (e.g., contact form submission, session management).
• Analytics Cookies: Tools such as Google Analytics help us understand visitor behavior and improve our Site.
• Functional Cookies: Remember your preferences (e.g., language settings) for a better user experience.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and measure campaign performance (see Section 5).

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality. Where required by law (e.g., under the EU ePrivacy Directive/GDPR), we will request your consent via a cookie banner before placing non-essential cookies.

5.Third-Party Advertising

We may work with third-party advertising partners (such as Google Ads, Meta/Facebook Ads, WhatsApp or LinkedIn Ads) to promote our Services. These partners may use cookies, pixels, or similar technologies to:

• Deliver targeted advertisements based on your browsing behavior
• Measure the effectiveness of advertising campaigns
• Build interest-based advertising profiles

These third parties operate under their own privacy policies, and CareerPro does not control their data collection practices. Where required (e.g., under GDPR or CCPA/CPRA “Do Not Sell or Share My Personal Information” rules), we will provide mechanisms for you to opt out of interest-based advertising. You may also manage ad preferences directly through platforms such as:

• Google Ads Settings
• Meta Ad Preferences
• Digital Advertising Alliance (DAA) opt-out tools
• Your Online Choices (EU)

6.Text Messaging

If you provide your phone number and opt in to receive SMS/text communications from CareerPro (e.g., appointment reminders, order updates, or promotional offers), we will only send messages consistent with your consent.

• We will never share your phone number with third parties for their independent marketing purposes.
• Message and data rates may apply, as charged by your cellular service provider/carrier..
• You may opt out of text communications at any time by replying “STOP” to any message, or by contacting us directly at careerpro.clients@gmail.com.
• Text messaging consent is never a condition of purchasing any Service.

7.Opt-Out Option

You have the right to opt out of certain data uses at any time, including:

• Marketing Communications: Unsubscribe from promotional emails via the “unsubscribe” link in any marketing email, or by contacting us directly.
• Text Messages: Reply “STOP” as described in Section 6.
• Targeted Advertising/Sale or Sharing of Data (CCPA/CPRA): California residents may submit a “Do Not Sell or Share My Personal Information” request. CareerPro does not sell personal information for monetary value; however, certain advertising cookies may constitute “sharing” under CPRA, and you may opt out as described in Section 5.
• Cookies: Adjust browser settings or use our cookie consent tool (where applicable) to limit non-essential tracking.

Opting out of marketing communications does not affect essential service-related communications (e.g., order confirmations, delivery of your resume drafts).

8.Links to Other Sites

Our Site and communications may contain links to third-party websites, such as job boards, LinkedIn, payment processors, or freelance marketplaces (e.g., Fiverr, Upwork). This Privacy Policy does not apply to those third-party sites, and CareerPro is not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of any third-party site before providing personal information.

9.Usage Information

We use the personal and non-personal information we collect for the following purposes:

• To prepare, draft, revise, and deliver resumes, cover letters, LinkedIn profiles, and job applications tailored to your career goals
• To communicate with you regarding orders, revisions, consultations, and customer support
• To process payments and manage billing through third-party payment platforms
• To improve our Services, Site functionality, and client experience
• To send marketing communications where you have opted in (and to allow opt-out at any time)
• To comply with legal obligations, resolve disputes, and enforce our Terms of Service
• To detect, prevent, and address fraud, security issues, or technical problems

We process personal data based on contractual necessity to provide the Services you have purchased, consent where you have provided it (such as for marketing and text messaging), legitimate business interests where permitted by applicable law (such as service improvement and fraud prevention), and legal obligations where we are required to comply with applicable laws and regulations.

International Data Transfers

As CareerPro operates from Sri Lanka and serves clients globally, your information may be transferred to, stored, and processed in Sri Lanka or other countries where our service providers operate. Where required (e.g., under GDPR), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to protect data transferred internationally.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements typically for the duration of the client relationship plus a limited period thereafter, unless a longer retention period is required by law.

Children's Privacy

Our Services are intended for individuals aged 18 and older seeking professional career services. We do not knowingly collect personal information of children under 18.

10.Security

CareerPro takes the security of your personal information seriously and implements reasonable administrative, technical, and physical safeguards, including:

• Encryption of data in transit (e.g., SSL/TLS on our Site)
• Restricted, role-based access to client information among CareerPro staff/writers on a need-to-know basis
• Secure storage of documents and client files, with regular backups
• Use of reputable third-party platforms (payment processors, cloud storage) that maintain their own security standards
• Confidentiality agreements with any subcontracted resume writers or staff who may handle client data

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected clients and relevant authorities in the event of a data breach, as required by applicable law (e.g., GDPR's 72-hour breach notification requirement).

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

CareerPro

Website: www.careerpro.live

Email: careerpro.clients@gmail.com

Location: US, UK, Australia and Sri Lanka

Changes to This Policy

CareerPro may update this Privacy Policy periodically to reflect changes in our practices, Services, or legal requirements with or without any prior notice. We will post the revised policy on this page with an updated “Last Updated” date. Continued use of our Site or Services after changes constitutes acceptance of the updated Policy.